Trust Center

THROUGHPUTS is operated by MUA TECHNOLOGIES PRIVATE LIMITED, an India-registered company. This page is the central place for the policies, commitments, and contacts that govern your use of the Service.

Policies

For copies of any policy document, email [email protected].

Data protection

Our privacy practices are aligned with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other applicable Indian data protection and privacy laws.

Key commitments:

• We do not sell personal data.
• Opt-out of model training — you can opt out of having your input and output data used for model improvement.
• Deletion on request — you may request deletion of your account and associated personal data; identifiable data is deleted within thirty (30) days, except where legally required to be retained.
• Data subject rights — access, correction, and erasure requests can be submitted to [email protected].
• International transfers — the Service operates primarily within India; any transfers outside India use appropriate legal mechanisms and are limited to countries with adequate data protection.

Service reliability

• 99.5% monthly uptime guarantee for all paid plans, backed by service credits.
• 99.9% request success rate commitment for valid API requests.
• Monthly SLA compliance reports available on request.

See the full Service Level Agreement.

Security and abuse

Uses of the Service that threaten system integrity or other users are prohibited under the Acceptable Use Policy and enforced with security filters and abuse detection. To report a security vulnerability or suspected abuse, contact [email protected].

Compliance contacts

See the full Contact Directory for all departments.